Defined as “reacting suddenly or without careful consideration of one’s words or actions,” is the most recent fault of too many tweeters who experience very serious consequences. Roseanne Barr (@therealroseanne), for example, recently published a racist tweet toward former Obama aide, Valerie Jarrett, resulting in ABC’s cancellation of Ms. Barr’s No. 1-rated TV show, her reruns scrapped and her dismissal from the talent …
To Snap or Not to Snap
The once seemingly successful app that erases our pictures after ten seconds has been declining in popularity the past few years. Not only has Snapchat lost its uniqueness of story features to its competitors, Instagram and Facebook; CEO Evan Spiegel has negatively affected Snapchat’s public image with media mistakes. Let’s take a look at some examples of Snapchat getting it wrong. …
Creating an AXIS Point
How do you take a household product and give it cultural relevance? Like this: Take one part household cleaning product line, Pine-Sol® and two parts marketing and communications agency, AXIS. Mix it all together and you’ve got a multicultural marketing campaign. Together, Pine-Sol® and AXIS created the “Makers of Home” campaign, branding Pine-Sol® through diverse home stories and statistics. The makers of …
When is a customer not a customer?
Do you have to be a paying customer to receive customer service? Recently, two African American men were escorted out of a Starbucks in Philadelphia. They asked for the restroom and occupied a table in the store, although, they hadn’t made a purchase. Calling the police on them seemed extreme. Many questioned whether kicking these men out was simply company protocol or racial injustice. …