By Anne Ready Listening to customers and employees and learning from them “to be a better company” is #PublicRelations at its finest. Courtesy of MentalFloss.com Think back to when Starbucks banned Black Lives Matter clothing and accessories on its baristas — a ban it quickly reversed. According to the New York Times, “Amid social media backlash, the coffee chain also …
Finding Workarounds that Work
Workarounds that Work. Past READY FOR MEDIA client and author Russell Bishop’s recent book explains that a “workaround” is working around something or someone to deal successfully with a problem that prevents you from achieving your aim. With a disarmed Congress, corporate America is taking aim at the NRA. Now, that’s customer service! Dick’s Sporting Goods, founded in 1948 by …