Personalizing a presentation with candor is one of the C’s of good communication. Other C’s include: Conversational, Convincing and Compassionate which help to create a speaker’s Charisma. As Bloomberg News reported on a recent Chicago conference for the National Investment Center for Seniors Housing and Care, Ben Bernanke was refreshingly and characteristically candid: “I recently tried to refinance my mortgage …
Sensitivity Training
When a British retailer featured a greeting card with, “don’t get mad, take lithium” (an obvious reference to the medication for bipolar disorder,) customers didn’t just get mad — they got even, with posts such as “I will no longer be shopping with you” on the company’s Facebook page. The stage was set when another offended customer (@poeticfeminist) tweeted, “do you …