Twitter: The 140-Character Soundbite

Social media has become every publicist’s nightmare. Rather than carefully formulating and crafting media responses through interviews, phone calls and media training, it is now possible for a moment of lapsed judgment to spiral into a media faux pas. Actor Alec Baldwin is the most recent example of this growing trend with a tweet from his car in New York City traffic.

Last week, a protest for a $15 minimum wage converged in Manhattan, slowing traffic to a crawl. The protest included thousands of single mothers, fast-food employees, home health care aides and others hoping to raise New York’s minimum wage to battle the city’s increasing cost of living.

While driving through New York City, Mr. Baldwin encountered a patch of traffic directly caused by the protester’s disruptions. In response, he tweeted, “Life in NY is hard enough as is. The goal is to not make it more so. How does clogging rush hour traffic from 59th St to 42 do any good?”

Photo courtesy of www.nysun.com

Photo courtesy of www.nysun.com

Instantly, many turned on the actor for insensitivity regarding an important issue. “Life in NY is hard,” wrote Rachael L. Swarns in the New York TIMES, “not because of driving in traffic,” but “because of struggling to pay the rent for even a single room,” or, “relying on Medicaid and food stamps to help support 3 children!” She went on to condemn the actor in her article with, “when protesters crossed the Selma bridge, no one asked how the traffic was disrupted.”

“Remind yourself that if traffic is your biggest problem … you’re probably fine.”

This is yet another instance in which Mr. Baldwin has gotten in trouble with social media. He originally deleted his Twitter account last summer after a tirade on Twitter lashing out at a journalist.
With the speed and ease in which Twitter and Facebook publish information, it is important to take a breath and think about what soundbite you are authoring.