Defined as “reacting suddenly or without careful consideration of one’s words or actions,” is the most recent fault of too many tweeters who experience very serious consequences. Roseanne Barr (@therealroseanne), for example, recently published a racist tweet toward former Obama aide, Valerie Jarrett, resulting in ABC’s cancellation of Ms. Barr’s No. 1-rated TV show, her reruns scrapped and her dismissal from the talent …
The “f” Word
The “f” word is in big trouble. And it’s classic! The once social media darling, Facebook, is now facing a crisis of unexpected proportions, complete with testimony before Congress: both the Senate Commerce and Judiciary committees and the House Energy and Commerce Committee! All, seemingly, without a plan. A crisis plan. Facing a weekend crash course in crisis communication skills coaching, CEO Mark …
It’s Not What You Say…
Communications coaching is a two-way street, White House Chief of Staff John Kelly should be advised. What you say and How you say it. Seems Mr. Kelly coached President Trump on what to say to the grieving widow of a fallen soldier. A 4-Star general and a father who’d lost his soldier son in Afghanistan expressed in somber words and …
Three Strikes … You’re Out
In mid September, New York TIMES reporter Kenneth Vogel sat down at a Washington D.C. restaurant, BLT Steak, expecting a routine lunch meeting. However, a media mistake of not so rare proportions was about to fall in his lap. Over a salad of tuna nicoise and iced tea, he overheard a public conversation between Ty Cobb, who is overseeing the White …