Do you have to be a paying customer to receive customer service? Recently, two African American men were escorted out of a Starbucks in Philadelphia. They asked for the restroom and occupied a table in the store, although, they hadn’t made a purchase. Calling the police on them seemed extreme. Many questioned whether kicking these men out was simply company protocol or racial injustice. …
Not READY, AIM, FIRE!
During a tense conference call meant to rally 1,000 employees, AOL Chief Tim Armstrong publically fired the Creative Director of AOL Patch.com, Abel Lenz, as he began to record the meeting, part of Mr. Lenz’s job description. It was a particularly sensitive moment, as the CEO was announcing the reduction of the number of Patch sites in its local news …