Sensitivity Training

When a British retailer featured a greeting card with, “don’t get mad, take lithium” (an obvious reference to the medication for bipolar disorder,) customers didn’t just get mad — they got even, with posts such as “I will no longer be shopping with you” on the company’s Facebook page. The stage was set when another offended customer (@poeticfeminist) tweeted, “do you …

Serving Up Good Sportsmanship

The 2014 U.S. Open finished September 8 with Croacia’s Marin Cilic beating Japan’s Kei Nishikori. While the win was a huge feat for both Mr. Cilic and his home country, the big story is that neither #1 ranked Novak Djokovic nor #2 ranked Roger Federer were part of this year’s tennis final. Becoming a top world-ranked athlete is no easy …